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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kevin Gray

Kevin Gray

April 17, 2025

5  out of  5
rating by Kevin Gray
"Amazing service. Suidy went above and beyond to assist me with the correct coverage and price"
We responded:
"Dear Kevin, thank you so much for the 5 stars. We appreciate you very much. It's our pleasure serving you. My team is always willing to help. "
Profile photo of Solkristal Gomez

Solkristal Gomez

April 16, 2025

5  out of  5
rating by Solkristal Gomez
"Muy amable y servicial. Busco todas las maneras para ayudarme a encontrar el mejor seguro. Pocas veces se encuentran personas así de serviciales."
We responded:
"Estimada Solkristal, muchas gracias por la resena. Es nuestro placer servirle. Gracias por la confianza. "
Profile photo of Maureen Alonso

Maureen Alonso

April 16, 2025

5  out of  5
rating by Maureen Alonso
"I love this office. Everyone is friendly and cordial. Everyone treats my as family. Being a bilingual office, I’m sure this office helps many customers. The owner, Elsie, always makes time to stop by and greet me. I love stopping by this office because I always walk out with a smile"
We responded:
"Dear Maureen, thank you so much for the five star review. We appreciate you so much. We enjoy visiting with you. "
Profile photo of Maria Monzon

Maria Monzon

April 16, 2025

5  out of  5
rating by Maria Monzon
"Excelente servicio y buena atención al cliente !!!"
We responded:
"Estimada Maria, Muchas gracias por la resena. Gracias, y servirle es nuestro placer. "
Profile photo of Abo Yahia (Aboyahia)

Abo Yahia (Aboyahia)

April 4, 2025

5  out of  5
rating by Abo Yahia (Aboyahia)
"Very nice customer service"
We responded:
"Dear Abo, thank you so much for the five stars. We appreciate you very much. "
Profile photo of Jayming Torres

Jayming Torres

April 3, 2025

5  out of  5
rating by Jayming Torres
"Great place to get insurance, very friendly and helpful."
We responded:
"Dear Jayming, Thank you so much for the five stars, and for being our customer for so many years. We really appreciate you. "
Profile photo of Ramon Arango

Ramon Arango

April 3, 2025

5  out of  5
rating by Ramon Arango
"Servicio excepcional,siempre amable y a la orden. La muchacha que me atiende siempre es Suidy."
We responded:
"Estimado Ramon, Muchas gracias por la rensena. Agradecemos su confianza en nosotros. Estamos para servirle. Gracias. "
Profile photo of Carlos Bonilla

Carlos Bonilla

April 3, 2025

5  out of  5
rating by Carlos Bonilla
"Muy buena atención"
We responded:
"Gracias Carlos, agradecemos las cinco estrellas. Si hay algo mas en que le podamos ayudar, no dude en dejarnos saber. Gracias. "
Profile photo of Tamera Carter

Tamera Carter

April 3, 2025

5  out of  5
rating by Tamera Carter
"Emily is the Greatest !"
We responded:
"Dear Tamara, Yes, she is and so are you! We appreciate you very much. Thank you for allowing us to serve you for so many years, you are practically family. :)"
Profile photo of Segundo Tamay

Segundo Tamay

March 27, 2025

3  out of  5
rating by Segundo Tamay
"Es unaguaena enpleada que ayudaa"
We responded:
"Estimado Segundo, gracias por tomar de su tiempo para darnos una resena. Estamos aqui para servirle. Por favor dejenos saber como podemos mejorar. Agradecemos su confianza en nuestro equipo de trabajo. "
Profile photo of Jose Rosado

Jose Rosado

March 27, 2025

5  out of  5
rating by Jose Rosado
"Tremendo servicio. Gracias."
We responded:
"Gracias Jose, es un placer servirte. Gracias por la confianza. "
Profile photo of Jose Paredes

Jose Paredes

March 26, 2025

5  out of  5
rating by Jose Paredes
"De las agencias que me solicite información State Farm Insura fueron quienes me ayudaron a pesar de ser emigrante se las recomiendo"
We responded:
"Estimado Jose, se lo dificil que es cuando uno se muda a un lugar diferente. Gracias por la confianza. Estamos para servirle. "
Profile photo of Gustavo Melchor

Gustavo Melchor

March 21, 2025

5  out of  5
rating by Gustavo Melchor
"Después de buscar en muchas agencias de seguros ..por suerte fui ala oficina de Elsie Encarnación y de lo mejor . Enseguida la señorita Jesslyn me atendió amable y resolviendo todo lo que necesitaba llevo 7 meses con su equipo State Farm lo mejor 100x100 recomendado"
We responded:
"Hola Gustavo, Muchas gracias por su palabras. Agradecemos mucho el review. Estamos a sus ordenes. Es un gusto servirle. "
Profile photo of Hector Velasquez

Hector Velasquez

October 21, 2024

5  out of  5
rating by Hector Velasquez
"Elsie and her staff are very friendly, courteous and helpful. Their professionalism are outstanding, they are just amazing. Thank you Elsie!"
We responded:
"Dear Hector. Thank you so much for the 5 stars. We really appreciate you. It’s a pleasure to serve you. "
Profile photo of Carlos Solorzano

Carlos Solorzano

July 23, 2024

5  out of  5
rating by Carlos Solorzano
"Excelente servicio al cliente, e sido cliente por muchos años y se que siempre puedo confiar en esta oficina para brindarme el mejor servicio posible. Gracias por todo"
We responded:
"Muchas gracias Carlos. Estamos a sus ordenes. "
Profile photo of Xiaoan Huang

Xiaoan Huang

July 22, 2024

5  out of  5
rating by Xiaoan Huang
"Jesslyn is amazing! She's incredibly friendly and exceptionally effective in helping me secure my insurance coverage here in Connecticut. I recently moved to New Haven, and she even stayed on the line the entire time, assisting me with booking an appointment at the local DMV to get my car registered. I highly recommend this place!"
We responded:
"Dear Xiaoan, welcome to the New Haven county and for allowing us to serve you. We appreciate you. "
Profile photo of Janise Maldonado

Janise Maldonado

July 16, 2024

1  out of  5
rating by Janise Maldonado
"UPDATE- my previous post (bellow) is from April 2024, I can’t figure out how to add a new/separate review. Just got off the phine with them, today 7/16/24. I was calling to ask why bill increased AGAIN, $70. They heard my frustration in my voice, and offered to transfer my account to a different agent/office. This is something I requested months ago, and they would NOT let me switch, even After I got customer service involved- they still wouldn’t transfer me. Whatever you do, do not let these people become your agents. They make up their own rules as they see fit! (My paragraph below is from my experience back in April) I’ve had a pretty terrible experience with this agent. Long story short I wanted to go on my own policy (get off my dad’s policy because he no longer drives, and we don’t even live in the same household) and they will not let me remove him from the policy. I had to contact corporate, and even though corporate understood/agreed with what I wanted to do, they (corporate) could not help me because they couldn’t override the policy that this agent (Elsie) had for us. DO NOT USE THEM, THEY WILL SCAM YOU INTO DOING WORKS BEST FOR THEM, TO THE POINT WHERE CORPORATE CAN’T EVEN GET INVOLVED!"
We responded:
"Hi Janise. I’m sorry you had a bad experience. There are procedures we need to follow to do certain things. I will be happy to go over these so this issue can be resolved. We appreciate you. Dear Janise. We strive to serve our community and the last thing we want is an unhappy customer. Had you requested to move in the past we would have done it right away. I’m glad that you are now happy at a different agency. I wish you well. "
Profile photo of Jocelyn Velasquez

Jocelyn Velasquez

July 6, 2024

5  out of  5
rating by Jocelyn Velasquez
"Amicable staff. Elsie is the best! She was very responsive and helped me out quickly and answered all the questions I had."
We responded:
"Hi Jocelyn, We appreciate your business and trust. Thank you for the 5 star rating. As always, we are here for you. Thank you. :) :) :)"
Profile photo of Carlos Luevano

Carlos Luevano

July 5, 2024

5  out of  5
rating by Carlos Luevano
"I recently had the pleasure of working with Elsie and her team. I am impressed with their service! From the moment I walked in, I was greeted with warmth and professionalism. The team here goes above and beyond to ensure that every client feels valued and understood. They took the time to thoroughly explain my options and found the best rates that perfectly suited my needs. Highly recommend this agency to anyone looking for top-notch service and great rates!!!"
We responded:
"Thank you Carlos. We appreciate you. "
Profile photo of Kristen Eaton

Kristen Eaton

July 4, 2024

5  out of  5
rating by Kristen Eaton
"Elsie is an amazing agent. She truly cares about her customers and strives to provide them with superior service. I highly recommend Elsie if you want an honest, hard working and caring agent taking care of your insurance needs!"
We responded:
"Thank you Kristen. We appreciate you very much. "
Profile photo of Todd Barnes

Todd Barnes

July 4, 2024

5  out of  5
rating by Todd Barnes
"We have always had great service from Elise and her staff. They work hard to find the best coverage and price for my family"
We responded:
"Dear Todd. Thank you so much for the 5 stars. We appreciate you. "
Profile photo of Aliakbar Jafari

Aliakbar Jafari

July 4, 2024

1  out of  5
rating by Aliakbar Jafari
"I do not recommend you to go to this office for your insurance work because they will scam you and tell you lies"
We responded:
"“ we pride ourselves on great communication and I apologize we did not do a better job of communicating how the change you requested would affect your monthly statement. We sincerely appreciate your business!”"
Profile photo of AATV

AATV

July 1, 2024

5  out of  5
rating by AATV
"Thank you Elsie you’re professional"
We responded:
"Thank you so much. You don’t know how much your words mean to to me. I appreciate you very much. "
Profile photo of Yamilka Marquez

Yamilka Marquez

June 25, 2024

5  out of  5
rating by Yamilka Marquez
"Estoy muy agradecida con Leticia Almodovar por la atención que tuvo hacia mi persona , por ayudarme a resolver el problema hasta el final. Gracias por tu tiempo y amabilidad Gracias State Farm 🙏🏽"
We responded:
"Estimada Yamilka. Gracias por darnos 5 estrellas. Estoy de acuerdo contigo, Leticia es excelente. Estamos a tus ordenes siempre. "
Profile photo of Diane DeLucia

Diane DeLucia

June 21, 2024

4  out of  5
rating by Diane DeLucia
"Elise and the staff in the WestHaven office have been amazing. Anytime I have called they respond quickly with the answer. It has been a pleasure working with them"
We responded:
"Dear Diane. Thank you so much for taking the time to give us a review. We appreciate you. "